Frequently Asked Questions About Our Cleaning Services

U HAVE IT MAID

OUR GOAL

is to provide the best customer service and to answer your questions in a timely manner. Below are some of the most frequently asked questions we receive.

Why should I trust U HAVE IT MAID?

We are proud to offer professional house cleaning services and employ residential housekeepers who also pride themselves on top-quality services. Each member of our team undergoes an extensive background check ensuring your safety and the safety of your home. Our team members undergo training on cleaning techniques as well as our detailed cleaning plans. In addition, U HAVE IT MAID is insured and bonded providing you with security and peace of mind.

How will our relationship work?

At U HAVE IT MAID, we recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. We value your trust and do everything possible to earn it by performing reliable, affordable, top-notch cleaning services designed to meet your needs and exceed your expectations.

What should I do before U HAVE IT MAID arrives?

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

Do I need to be home for every cleaning service?

No. Our policy is to not allow owners or guests on-premises while we clean. Exceptions can of course be made as agreed to in advance. Because we work on a 9:30 a.m. to 6:30 p.m. schedule, Monday to Friday, most of our customers aren’t home when we arrive. In a majority of these cases, our insured house cleaning professionals are provided with a spare key or garage code. Weekend cleaning is available for an extra fee and always available for vacation rental turnarounds.

What time does your team arrive?

Because we give each home individualized attention, we are not able to provide you with an exact time of arrival. However, we will give you an arrival timeframe of one to two hours. We do our best to ensure that our cleaning plan doesn’t interfere with your schedule. For vacation rental properties, we work closely with the property owner on when guests depart and new guests are arriving. This requires close coordination which can often be done by text or emails.

To ensure we provide your home with the highest quality of care, we don’t typically:

  • Clean toys
  • Clean the inside of your fireplace
  • Pick up clutter
  • Clean your iron
  • Do laundry
  • Wash dishes

We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you.

However, we can add specialty services to your regular cleaning plan as needed, such as:

  • Fridge interior cleaning
  • Oven interior cleaning
  • Changing bed linens
  • Carpet cleaning
What if something’s damaged during a service?

Our goal is to treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.

What if something is missed?

The cleaning methods we use ensure that your home receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.

Do I need to provide my own cleaning equipment or supplies?

No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.

If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.

What if I need to reschedule a service?

U HAVE IT MAID understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.

What if my scheduled cleaning service falls on a holiday?

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional house cleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.

How much do your services cost?

We’re proud to be recognized as a provider of affordable, top-quality house cleaning services. Our team works with every homeowner to develop a cleaning plan that’s customized to fit their needs. The costs of our services depend on the size of your home and what you’d like cleaned.

How do I pay?

Payments are due on the day of your scheduled service. Most of our clients pay via PayPal. We prefer that customers not leave cash or a check on the kitchen counter but other arrangements can be made.

Why will my initial clean be more expensive than my other regularly scheduled services?

Over the years, we’ve found that the first cleaning service brings a home up to a specific standard and U HAVE IT MAID is committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home. Contact us to request a free estimate.

How often can you provide service?

U HAVE IT MAID is happy to provide service once a week, every other week, or once a month, depending on your cleaning needs. You can also request house cleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.

Are you okay with pets being in the home during a cleaning service?

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional house cleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.

Have a specific question? Call (760) 835-6212 to speak with us today.